Introduction
The beauty and cosmetic industry in Ireland is booming, with laser treatments, fillers, and skin-enhancing procedures becoming daily staples for many. However, increased demand has also revealed a growing issue—cosmetic negligence. A landmark case in 2025 serves as a stark reminder of just how devastating the consequences of improper care in this field can be.
This blog reviews the case of a 58-year-old woman who won €125,000 in damages after suffering severe burns from a laser treatment performed at Dundrum Cosmetic Clinic. We’ll examine key details of the case, implications for the cosmetic industry, and essential steps consumers can take to protect themselves.
A Life-Changing Incident at Dundrum Cosmetic Clinic
The roots of this case go back to May 2015. A woman underwent laser treatments at Dundrum Cosmetic Clinic in Dublin after paying €1,500 for three sessions targeting thread veins on her face, hair removal on her legs, and a scar on her chest. Instead of achieving the glowing, smooth skin she envisioned, she endured excruciating pain when the laser treatment on her leg caused severe burns. Following the treatment, her skin became “red angry,” blotchy, and itchy—transforming daily routines into painful battles.
To add to her suffering, the clinic failed to provide the aftercare she desperately needed, dismissing her concerns with recommendations of aloe vera gel. No comprehensive follow-up, no active support. This lack of post-treatment care compounded her suffering, as pointed out by Mr Justice Paul Coffey at the High Court.
Fast-forward 10 years later, the lasting consequences of the incident are still undeniable. The victim continues to require annual laser treatments to mitigate her injuries. The financial, physical, and emotional toll of this ordeal cannot be overstated.
Key Details of the Case
- Incident Date: May 2015
- Complaint: Severe burns on legs, scars on the chest and face caused by excessive use of laser heat during treatment.
- Compounding Factor: Lack of aftercare.
- Outcome: €125,000 awarded in compensation.
- Defendant: Amber Cosmetic Ltd., trading as Dundrum Cosmetic Clinic.
The High Court ruling not only granted justice to the complainant but also served to spotlight issues within Ireland’s cosmetic industry.
Cosmetic Negligence on the Rise in Ireland
This case is not an isolated incident. Experts note a rise in allegations of negligence within the cosmetic beauty sector. Procedures like laser treatments and injectables often pose health risks if performed incorrectly or without adequate aftercare.
Why Is This Happening?
- High Demand, Low Oversight: With the growing popularity of non-surgical treatments, many clinics prioritise profits over safety protocols.
- Insufficient Training: Training standards vary significantly, leaving consumers vulnerable to poorly qualified technicians.
- Lack of Regulation: Cosmetic procedures are not as strictly regulated in Ireland as surgical treatments, creating gaps in accountability.
While not all cosmetic clinics reflect these issues, this case underlines why choosing the right provider is critical.
The Need for Accountability
This High Court ruling is a wake-up call for both providers and regulatory authorities operating within Ireland’s beauty and cosmetic industry. It demonstrates that the courts are willing to hold clinics and technicians legally accountable for their actions (or lack thereof).
For victims of such medical or cosmetic negligence, this case reinforces the importance of pursuing justice, not just to obtain compensation but also to push for higher safety standards across the sector.
How Can Consumers Protect Themselves?
If you’re considering laser treatments or other permanent/semi-permanent beauty procedures, here are some critical steps to ensure you receive safe care while avoiding potential harm.
1. Research the Clinic
- Check reviews, ratings, and customer feedback online.
- Verify the credentials of the practitioners performing the treatment.
2. Ask the Right Questions
Don’t hesitate to discuss the following before your procedure:
- What training does the practitioner have?
- What risks are associated with the procedure?
- What aftercare support is included?
3. Look for Industry Certifications
Choose a clinic or provider accredited by industry-regulated bodies to ensure adherence to safety standards.
4. Inspect Hygiene Standards
Visit the clinic in advance to assess cleanliness, proper equipment maintenance, and adherence to safety protocols.
5. Read the Fine Print
Review all consent forms carefully to understand what potential risks you’re agreeing to undertake.
6. Listen to Your Intuition
If something feels off—whether it’s rushed consultations, a lack of thorough explanations, or highly discounted prices—it might be a red flag.
What Should You Do If Harm Occurs?
If you believe you’ve been harmed due to cosmetic negligence, here are your options for seeking justice and compensation.
Step 1: Seek Medical Attention
Your health is the priority. Visit a medical professional to assess and document your injuries. This will also provide evidence should you pursue legal action.
Step 2: Gather Evidence
Keep any records of the procedure, including receipts, consent forms, or communications with the clinic. Take photos of the injuries as well.
Step 3: Consult Medical Negligence Specialists
Reaching out to solicitors with extensive experience in cosmetic or medical negligence claims can help you understand your rights and evaluate the viability of your case.
Solicitors like those at HOMS Assist offer a professional yet empathetic approach to guide victims through this difficult process.
Step 4: File a Claim
Should you proceed with legal action, your solicitor will assist in gathering expert evaluations, preparing your case, and navigating the court process.
A Brighter Future for Irish Cosmetic Consumers
This case has brought much-needed attention to the pitfalls of Ireland’s cosmetic beauty sector. Moving forward, it’s crucial for clinics, technicians, and governing authorities to raise the bar. Enhanced training standards, stricter regulations, and mandatory aftercare protocols are just a few steps the industry can take to ensure consumer safety.
For beauty enthusiasts, the lesson is clear—don’t settle for less when it comes to your health and well-being.
If you’ve found yourself in a similar situation or suspect negligence during a cosmetic procedure, book a consultation with HOMS Assist to learn how our team can help you.
