Doctors and delayed or missed diagnoses following remote consultation

The Medical Protection Society, who provide advice and support to doctors regarding potential clinical negligence claims, have reported an increased number of complaints being made by patients due to a delay or a missed diagnosis made on the basis of remote consultations. 

Due to COVID-19, remote consultations have become a practical way for doctors to provide treatment and care to patients, however, the platform for such advice has its limitations.  

Doctors have been advised by the Medical Protection Society that telephone triage and consultations can lack visual clues which are extremely vital elements in diagnosis and treatment. The lack of visual clues may lead to the potential for a wrong or missed diagnosis.  

The Medical Protection Society have advised doctors to improve the procedure for remote consultations by:-  

  1. Asking more questions; 
  2. Review and follow up with patient post remote consultation; 
  3. Implement standardised risk measures, such as an enhanced telephone questionnaire.  

If you would like further information regarding potential negligence claims arising out of remote consultations and missed or delayed diagnoses, please do not hesitate to contact HOMS Assist.  

If you or a loved one have received a remote consultation/s and have concerns about missed or delayed diagnosis it is important to seek medical advice. You may also obtain legal advice from specialist solicitors who understand the unique nature of medical negligence claims.  

We have over 50 years expert legal experience advising such patients.  

Need assistance? Contact us.  

We provide expert advice when you need it most.   
Call us today on 1800 207 207 or contact us online.  

Get in touch

Nationwide services with dedicated offices in


2-4 Ely Place, Dublin 2, D02 FR58


Bishopsgate, Henry Street, Limerick, V94 K5R6


1A South Mall, Cork, T12 PV44

Share this page



Wills, Probate and Trusts

HOMS Assist provide swift case resolution and a personalised service. Contact us for all private wealth cases such as Wills and Powers of Attorney.


Property Law Solicitors

HOMS Assist provide swift case resolution and personalised service in Dublin and Limerick. Contact us today to discuss property law matters.


Family Law Solicitors

We have 50+ years experience in family law cases including child custody, guardianship, divorce and domestic violence. Contact us for swift case progression.


Vehicle Damage Claims Team at HOMS Assist

News Article

Meet Your Vehicle Damage Claims Team at HOMS Assist

Man using an escooter on road

News Article

Navigating the New E-Scooter Regulations in Ireland: A Guide for Road Users

Image of person cutting "T" from the words I Can't

News Article

Can I Make a Claim for Medical Negligence?

Photograph of seven medical negligence solicitors - the HOMS Assist Medical Negligence team

News Article

Meet Our Medical Negligence Team: Your Allies in Pursuing Justice

A couple walking in a property development

News Article

Navigating the Housing Crisis: Expert Advice for Buying a House in Ireland

Photograph of an empty trolley in a hospital corridor

News Article

Unacceptable Standard of Medical Care in University Hospital Limerick

What we offer

We are an award winning, client-oriented law firm in Dublin, Limerick and Cork. Our solicitors provide comprehensive legal advice in an approachable and caring manner. Most of us will require a solicitor at some time in our lives. When the time comes that you do require legal support you will want to be sure that you are dealing with professionals who will work quickly and efficiently to help you. So whether you need help writing a Will, you have been in an accident, suffered an injury or illness that was not your fault, or you are looking at divorce options, we can offer clear guidance and representation to assist you in obtaining the optimum result.

Request a callback

Fill out the form below, and we will contact you shortly. Required fields are marked *

Sign up to our newsletter today

Scroll to Top